Programs and Services

24-Hour Hotline 888.438.8700

The Hope’s Door hotline is the gateway to all of our services. Call and speak up for yourself — or for someone who can’t.

You don’t have to give your name, and we won’t tell you what to do.

We will help you maximize your safety, explore your options, advise you of your legal rights, and help you make the best decision for yourself.

You are not alone.

Service Locations

  • PO Box 262, Hawthorne, NY 10532. 914.747.0828 9 AM to 5 PM or by appointment.
  • 100 S. Highland Avenue, Ossining, NY 10562. 914.747.0828 By appointment.
  • Family Justice Center, County Courthouse, 111 Martin Luther King Jr. Blvd., White Plains, NY 10601. 914.995.3100 9 AM to 5 PM.
  • Shelter - confidential location. 888.438.8700.

Safety Planning

We help survivors assess their level of danger and educate them in safety strategies — whether the survivor decides to leave or to stay in the relationship. We help tailor a safety plan with each survivor and, as approved by the survivor, we help coordinate the safety plan with the employer, children, family, school, friends, the criminal justice system and other relevant persons.

Danger Assessment

Our counselors are certified in the use of the Danger Assessment, which was developed by Jacquelyn Campbell, PhD, of Johns Hopkins University, and which helps to predict an abused woman’s risk of being killed by her intimate partner. While we cannot predict what will happen to any individual victim, there are risk factors associated with domestic violence homicides; and we help victims identify how many of the risk factors apply to them.

Emergency Shelter

A safe haven is the number one defense against domestic violence. At our shelter, we strive to create a welcoming environment where the residents can find safety, experience peace of mind, heal physically and emotionally, and plan for a future without abuse.

Counseling & Support Groups

We are a safe place where survivors can break the silence about abuse, begin to heal, and learn:

  • safety strategies and techniques
  • self-advocacy skills
  • the difference between a relationship dominated by power and control and one based on equality, respect and trust

Information & Referral

To respond effectively to the needs of survivors, we maintain a directory of community resources and have close working relationships with many service providers and governmental departments in the community with the resources survivors need to secure safety, justice, independence, and healing from the trauma of abuse.

Office of Victim Services Compensation

Certain crime victims are eligible for compensation through the New York State Office of Victim Services (OVS). We help crime victims determine if they are eligible for OVS compensation; and if they are, we help them prepare and submit the application.


We teach self-advocacy skills and assist survivors in securing rights, benefits, or other needed services. This might include emergency housing, financial assistance, intervening with employers, creditors, schools, churches, medical providers, private insurance companies, workers compensation, and public assistance.

Legal Advocacy & Representation

We help survivors empower themselves with the skills to navigate the courts and the criminal justice system. We advocate for survivors, accompany them to court, and work with legal service providers to secure safety and justice. We work closely with the Pace Women’s Justice Center and other partners to secure legal assessments and legal representation.

Family Justice Center

Hope’s Door is a partner in the Family Justice Center located in the county courthouse in White Plains. Our on-site bilingual advocate helps victims navigate Family Court and/or Criminal Court when seeking an order of protection or other legal remedies.

Multi-cultural Services

Abuse is even more difficult for multi-cultural and immigrant victims due to language and cultural barriers, discrimination, immigration hurdles and legal status. We offer culturally appropriate services tailored to Latin, Hispanic, Asian and other multi-cultural victims.

Children’s Program


Program Goals

We work with children to break the cycle of violence, to learn safety strategies, and to heal from the trauma of abuse. Our goals:

  • help children break the silence about the violence in their lives
  • educate children about healthy and safe relationships
  • empower children with safety strategies
  • help children overcome and/or reverse delays in social, physical and cognitive skills
  • help children learn to express themselves in non-violent ways at home and in school
  • help children learn cooperation and teamwork skills
  • offer children a safe environment in which to express their fears
  • help children break the inter-generational cycle of abuse.

Children’s Program Methodologies

We use the following methodologies to achieve our goals:

  • safety planning
  • individual counseling
  • support groups
  • creative arts and play therapy
  • parent support and empowerment
  • recreational activities
  • child development, and
  • educational skills building

Click here to donate to the Children's Program directly

Love Shouldn’t Hurt Teen Program

Our teen dating abuse awareness and prevention program, which includes our award-winning peer leadership component, STAR (Students Talking  About Relationships), empowers young people with the skills to recognize a healthy relationship and the strategies to help those at risk from an abusive relationship.

Click here to visit our Teen Program page

Next Step Economic Empowerment Program

The Next Step Program fosters the economic empowerment and self-sufficiency of survivors of domestic violence. We guide survivors in identifying their barriers to safety and independence and implementing strategies to overcome those barriers. A key strategy is the “Next Step Fund.” Survivors may request funds for expenses associated with educational and vocational needs. As one survivor stated: “All that stood between me and a job was $90 for a pair of regulation shoes – Hope’s Door provided that and I’m on my way.”

The Next Step Program is supported by these corporate and foundation funders:

Avon   TD   Verizon   SF

Community Education

If you would like to know more about abuse and how we can work together to end it, please call 914-747-0828.

We have educational programs tailored to:

  • communities of faith
  • day care and child development
  • multi-cultural communities
  • police departments
  • judges and court personnel
  • human service agencies
  • civic organizations
  • schools
  • youth-serving organizations
  • court personnel
  • elected officials
  • medical providers
  • corporate employers
  • workplace violence